SUPPORT
Support
PetCare Proof helps in-home pet-care providers document service status, photo sources, and locally generated reports that require human confirmation.
Quick start
- Enter the pet name, client reference, and scheduled visit time;
- Create the visit and begin documenting it;
- Choose a status for feeding, water, cleaning, activity, and the environment check;
- Optional: take a photo or add one using Apple's system photo picker;
- After all required steps are recorded, open Review;
- Review the on-device organized draft, then confirm it to create a report.
- Optionally join Pro to create a professional Chinese or English PDF and save or send it with the system Share Sheet.
Frequently asked questions
Where are my records stored?
Pet names, client references, tasks, photos, and reports are stored in the app's local directory. The current version has no account, cloud sync, or external client link.
Why don't I see the camera option?
The camera option is not shown in a simulator or on a device without an available camera. On a supported iPhone, choose to add a photo and then select “Take Photo.”
How does the app access selected photos?
PetCare Proof uses Apple's system photo picker and reads only the image you expressly select. Adding a photo is optional; you can continue documenting service status without one.
Does the “AI-organized draft” assess pet health?
No. The current version uses deterministic on-device rules to organize recorded tasks. It does not provide medical, veterinary, service-quality, liability, or authenticity assessments, and a person must review the draft.
How do I delete data?
You can delete or replace an individual photo from Capture. Select “Clear All Local Data” from Today to remove local photos, service records, and reports after confirmation. This action cannot be undone.
Can deleted data be recovered?
The app has no undo or server-recovery feature. If a device backup contains older app data, recovery depends on Apple's device backup mechanisms.
What is included with Pro?
Pro unlocks professional client-ready PDFs, Chinese and English report templates, and unlimited exports. The free app still supports complete recordkeeping, photos, human confirmation, and local reports.
How do I restore or cancel a membership?
Use “Restore Purchases” on the Pro screen to synchronize an active membership from the current Apple Account. Manage or cancel auto-renewal in Apple Account subscription settings. Deleting the app does not cancel a subscription.
What if a completed purchase does not unlock Pro?
Confirm the device uses the Apple Account that made the purchase, stay online, and select “Restore Purchases.” If it still does not appear, contact support with the app version and approximate purchase time. Do not send card details or a complete receipt identifier.
Contact support
When reporting an issue, include the iPhone model, iOS version, PetCare Proof version, the affected screen, and reproduction steps that do not contain sensitive client or pet information.