SUPPORT
PetLog support
Help with records, photos, purchases, and privacy requests.
A record is missing or will not save
Note the affected screen, what you did immediately before the issue, and whether it happens every time. Include your PetLog version, iPhone model, and iOS version when contacting support.
If your installed version offers a backup, sync, or export option, note its displayed status or error. A feature name or an enabled switch alone does not confirm that a record has been backed up.
Do not delete records, clear app data, or reinstall the app as a first troubleshooting step. First check that any records you need are protected. Support cannot promise recovery of deleted or missing data.
A selected photo does not appear
Tell us whether you selected an existing photo or tried to take a new one, which screen you used, and whether the photo disappeared before or after saving or reopening the record.
If iOS displays a permission or selection message, include only its wording. You do not need to grant access to your entire photo library to report the problem. Redact names, faces, locations, and private records from screenshots before sending them.
Purchases and subscriptions
If a purchase is not reflected in PetLog, confirm that you are using the Apple Account used for that purchase. If your installed version has a Restore Purchases control, try it and note any error shown. Contact support if the issue remains; do not send passwords, card details, or a complete receipt.
Apple handles eligible refund requests. This support page does not guarantee a refund or a particular purchase outcome.
Privacy and product scope
For a privacy or deletion request, email support with the type of request first. Do not attach a full pet record or personal identifiers; we will ask only for information needed to address the request.
The original documents below use the product name Petmoni. Their original titles and wording have been retained.
PetLog records and app-generated output are not a veterinary diagnosis. For a pet health concern, contact a qualified veterinarian.
Contact PetLog support
Operator: Liao Yilin
Please include:
- PetLog version, iPhone model, and iOS version.
- The screen involved and steps to reproduce the issue.
- What you expected, what happened, and the exact error wording.
Screenshots are optional. Remove passwords, payment information, personal identifiers, and sensitive pet or health records. This address is for technical and privacy support, not veterinary emergencies.